Product Support

We hope this page helps answer your questions!

Exchanges and Returns:

You have 30 days after receiving your order to request an exchange or return. Email us at sac@bonoboss.cl with your order number; exchanges are subject to product availability. Details in our Refund Policy.

Please note that for exchanges you will need to cover the shipping cost of sending the product to our store and the shipping cost of sending it from the store to your address.

For returns or warranty claims, you will also need to cover shipping costs as applicable.

You have 10 days from the date the product is delivered to the address you provided (counted from the courier's delivery date, proof of delivery) to request a refund, only if your purchase was made online. In-person purchases are not eligible for refunds, but you can exchange the product.

Warranty:

You have a warranty exclusively for manufacturing defects: 1 year on eyeglasses, sunglasses, snow goggles and kids glasses, and 6 months on reading glasses. To request it, email us at sac@bonoboss.cl.

Repair Service and Lens Replacement:

Message us on our WhatsApp by clicking here to ask about replacement parts and lens replacement. You can replace the lenses in any old frame you already own instead of buying a new one, whatever the brand!