FAQs
FREQUENTLY ASKED QUESTIONS
Answers about glasses, shipping, warranty and more
ABOUT OUR GLASSES
The polarized sunglasses have a special filter that blocks reflected light (glare) from surfaces such as water, snow, asphalt or a car hood. This reduces eye strain, improves contrast and gives you sharper, more comfortable vision. They are ideal for driving, going to the beach, playing outdoor sports or any activity in the sun.
There is a simple test: look at an LCD screen (phone, computer or tablet) while wearing your glasses and tilt your head 90 degrees. If the lenses are polarized, the screen will darken noticeably or look black. You can also overlay two polarized lenses: if the image darkens when you rotate one of them, they are polarized.
Yes. All of our glasses, including the prescription frames, have a UV400 filter that blocks 100% of UVA and UVB rays. This protects your eyes from damage caused by solar radiation.
The shape of your face determines which styles flatter you most. Oval face: almost any style. Round face: angular or square frames. Square face: round or oval frames. Heart-shaped face: aviator or cat eye frames. You can also ask for free advice on WhatsApp and we will help you choose.
EYEGLASSES AND LENS REPLACEMENT
Yes. We offer prescription glasses on all of our frames. You can choose single vision, bifocal or progressive lenses, with options for anti-glare, blue light filter and photochromic (transition) lenses. You only need to upload your prescription when you buy.
The reading glasses are magnifying glasses designed for people with presbyopia, or age-related farsightedness, generally starting around age 40. They help you focus on nearby objects such as books, phones or computers. They come in different strengths (+1.00, +1.50, +2.00, +2.50, +3.00) depending on your needs.
Yes! We offer a lens replacement service for frames of any brand. If your glasses are scratched or you need to update your prescription, we can renew your lenses in less than a week. It is an affordable and sustainable option.
Probably! Depending on the damage, we can repair or replace parts of your glasses. Send us photos on WhatsApp so we can assess your case. Keep in mind that repairs for accidental damage are not covered by the warranty, but we can help you with our repair service.
EXCHANGES AND RETURNS
Manage your own exchanges and returns
Easy and fast, at: bonoboss.reversso.cl
You can now manage your exchanges and returns yourself, quickly and easily, on our portal: bonoboss.reversso.cl. Just sign in with your order number and email, select the products and the reason, and follow the instructions. You will receive a shipping label to send back your product.
You have 14 days from receiving your order to request a return (online purchases and non-customized products only). For exchanges, the deadline is also 14 days. The product must be in perfect condition, unused and with all of its original accessories. Important: Prescription glasses and other customized products are not eligible for refunds. See full terms.
If the exchange or return is due to a factory defect or our error, Bonoboss covers the shipping cost. If it is a change of preference (size, color, model), the shipping cost is paid by the customer.
WARRANTY
We offer a warranty exclusively for manufacturing defects in frames and lenses: 1 year on eyeglasses, sunglasses, snow goggles and kids glasses, and 6 months on reading glasses. If you have a problem, we will help you resolve it as soon as possible. The warranty does not cover damage from misuse, accidents or normal wear. To request a warranty claim, go to bonoboss.reversso.cl
To request a warranty claim, contact us by WhatsApp or email with your order number and photos of the product. We will assess your case and give you a solution as quickly as possible.
SHIPPING AND DELIVERY
For sunglasses and non-customized products: Santiago 24-72 business hours, other regions 3-7 business days. For prescription glasses: manufacturing takes between 3 to 15 business days depending on the lens type (Rodenstock or Essilor Luxottica labs), plus courier shipping time. Store pickup is available within 24-48 business hours for in-stock products. See more shipping details.
Once your order ships, you will receive an email with a tracking number so you can track your shipment in real time. You can also check your order status in the My Account section of our website.
Yes! Shipping is free on purchases over CLP $49,000 within continental Chile. For smaller purchases, the shipping cost is calculated based on your location at checkout. We also ship internationally worldwide through DHL.
CERTIFICATIONS AND SUSTAINABILITY
Our products and suppliers hold CE, ISO 9001:2015, FSC and GRS 4.0 certifications. This ensures standards of quality, safety and environmental responsibility across all of our glasses.
We use sustainable materials such as biodegradable acetate, FSC-certified wood and recycled plastic. We also promote the circular economy: we can refurbish your old glasses and make them like new by replacing scratched lenses or updating your prescription. This reduces your carbon footprint and extends the life of your frames.
PURCHASES AND PAYMENTS
We accept credit and debit cards (Visa, Mastercard, American Express), bank transfer and interest-free installments with participating cards. Everything is processed through secure payment platforms.
Yes, we have points of sale where you can try on glasses before you buy. See our Points of Sale section for current locations and hours.
Yes, we have a wholesale program with special pricing. Visit our Wholesale section or contact us for more information on minimum volumes and terms.
We offer free advice over WhatsApp. Our team will help you choose the ideal model, size and lens type for your style, face shape and needs. You can also read our blog for guides on how to choose glasses.
DIDN'T FIND WHAT YOU WERE LOOKING FOR?
Our team is ready to help you
CONTACT US