Product Support

We hope this page can help you solve your doubts!

Returns & Exchanges:

Changes and returns can be managed at you must have your 6-digit order number, if you do not want to send the product you must make the request in that link and then take it to the store in person. Keep in mind that returns or changes are not automatic and are subject to product availability.

You have 30 days to request a refund exclusively if your purchase was made online. For face-to-face purchases there is no refund of money but you can change the product.


You have a 6-month warranty exclusively for manufacturing faults. For this you can request your guarantee at

Technical Service and Glass Change:

Write to our WhatsApp by clicking here to inquire about spare parts and glass changes. You can change the lenses of any old frame you have to avoid buying a new one, whatever brand they are!